Where we go deep
Four areas. Every one of them is about the same underlying problem: knowing what you actually run, and keeping that knowledge true after the project ends.
01
ITOM Enterprise
Discovery, Service Mapping, Event Management, and the CMDB underneath them — deployed as one system rather than four unrelated projects.
What good looks like
- Discovery coverage across the estate you actually own
- Service maps on-call believes at 3am
- Alerts bound to the right configuration item
02
ITAM Enterprise
Hardware and Software Asset Management: normalization, reconciliation, and a license position you can defend when the publisher asks.
What good looks like
- Assets reconciled against what Discovery actually finds
- Normalized software models instead of six spellings of one product
- A defensible entitlement position ahead of a true-up
03
Custom Integrations
Getting authoritative data into and out of the platform without turning the CMDB into a dumping ground for every system that has an API.
What good looks like
- One authoritative source per class of data
- Integrations that fail loudly instead of silently drifting
- Import sets that respect identification rules
Delivered through
04
ServiceNow Platform Architecture
CMDB class design, identification and reconciliation rules, and the data governance that keeps a healthy CMDB healthy after the consultants leave.
What good looks like
- A class hierarchy that matches how you actually operate
- Identification rules that arbitrate between disagreeing sources
- Health dashboards someone is accountable for
Delivered through
Which of these is your problem?
Often it is not the one that appears to be failing. Event Management that will not correlate and service maps nobody trusts usually resolve to the same root cause a layer down.